Leadership, Technology, and Decision Making

December 3, 2009

At Epic Systems, I worked on medical software. One of the main concerns doctors had about medical software was that it would start making the decisions that doctors should. They feared it would create “cookie-cutter medicine.” It is a valid concern, and applies whenever leadership depends on technology. When it comes to working with people on a personal level, computers can facilitate good decision-making, but can also be poor decision makers. They just cannot consider all possibilities, as a skilled leader does.

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